Privacy Policy

Effective Date: 1 January 2025

At Palmyra Restaurant, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us. By accessing our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Other information you provide via contact forms or during reservations or request for delivary
• Non-Personal Information:
  • Your IP address
  • Browser type and version
  • Pages you visit on our website
  • Time and date of your visit
• Cookies and Tracking Technologies:

  We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognize repeat visitors and analyze website traffic. We also use Google Analytics to understand how users interact with our website. Google Analytics collects data such as your IP address, browser type, and behavior on the site. This information is anonymized and used for statistical purposes only.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services.
• To personalize your experience on our website.
• To communicate with you about reservations, promotions, or updates.
• To analyze website traffic and user behavior using Google Analytics.
• For marketing purposes, including sending newsletters and special offers (if you’ve opted in).

How We Protect Your Information

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

• Managing Cookies: You can disable cookies through your browser settings. Note that some website functionalities may not work correctly if cookies are disabled.
• Opting Out of Marketing Emails: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in the emails or contacting us directly.
• Access and Control: You have the right to access, correct, or delete your personal information. Please contact us at [Insert Contact Email] to exercise these rights.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information:

• With service providers, such as Google Analytics, for the purpose of website analysis.
• If required by law or to protect the rights and safety of Palmyra Restaurant or others.

GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) to protect the personal data of individuals located in the European Economic Area (EEA). As the data controller, Palmyra Restaurant determines the purposes and means of processing your personal data. Below, we outline your rights as a data subject under the GDPR:

• Right to Access: You have the right to request access to the personal data we hold about you and receive a copy of this data in a commonly used format.
• Right to Rectification: If you believe that the information we hold about you is incorrect or incomplete, you can request that we correct or update it.
• Right to Erasure: You can request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected for, or if you withdraw your consent.
• Right to Restriction of Processing: You can ask us to limit the processing of your data in specific cases, such as if you contest the accuracy of the data or object to its processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller where technically feasible.
• Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing or profiling.
• Right to Withdraw Consent: If you have given us consent to process your data, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: If you believe that your rights under GDPR have been violated, you have the right to file a complaint with a supervisory authority in your country of residence.

If you wish to exercise any of these rights or have any concerns about how your data is handled, please contact us at hello@palmyra.lu. We will respond to your request within the timeframe specified by GDPR and ensure that your rights are respected.

Third-Party Services

Our website may contain links to third-party services or use third-party tools like Google Analytics. These third parties have their own privacy policies, and we encourage you to review them.

You might request food from our restaurant via a third-party provider. Please be aware that these providers have their own privacy policies, and we encourage you to review them to understand how your data is handled by those platforms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated. Please check back regularly for updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Palmyra Restaurant
Email: hello@palmyra.lu
Phone: +352 661 122 800